Return Policy for www.ellesmereportgolfclub.uk

At Ellesmere Port Golf Club, we strive to ensure that all members and visitors are completely satisfied with their purchases from our club shop and online store. We understand that sometimes you may need to return an item, and we are here to help make the process as straightforward as possible.

Eligibility for Returns

• Items must be returned within 28 days of purchase, accompanied by a valid proof of purchase (receipt or confirmation email).
• Products must be unused, in their original condition, and with all tags and packaging intact.
• Certain items, such as perishable goods, personalised products, or items marked as ‘final sale’, are not eligible for return or exchange unless faulty.

How to Make a Return

• Returns can be made in person at our club shop, or by post to: Chester Rd, Little Sutton, Ellesmere Port, CH66 1QF.
• If returning by post, please ensure the package is securely wrapped and include your contact details and reason for return.
• The cost of return postage is the responsibility of the customer, unless the item is faulty or incorrect.

Refunds and Exchanges

• Once we have received and inspected the returned item, we will process your refund using the original payment method or arrange an exchange, as per your preference.
• Please allow up to 7 working days for refunds to appear in your account once processed.
• If the return is due to an error on our part or a faulty product, we will cover any return postage costs and offer a full refund or replacement.

Questions or Assistance

For any queries regarding returns, please contact us:

• Office: 0151 705 9969
• Shop: 0151 705 9970
• Bar: 0151 705 9971

Or visit us at: Chester Rd, Little Sutton, Ellesmere Port, CH66 1QF

We appreciate your business and are committed to providing an excellent shopping experience at Ellesmere Port Golf Club.